Website Maintenance Services With Real SLAs
Website maintenance services from BuildStory Studio keep your site secure, fast, and up-to-date under a monthly retainer with contractually defined SLAs. We handle CMS updates, plugin security patches, performance monitoring, monthly backups, and a development hour allowance for content changes and minor feature requests — so your team never has to wait in a support queue to get basic things done.
Request a maintenance retainerWhat Website Maintenance Services Include
CMS & Plugin Updates
Regular core, theme, and plugin updates applied in a staging environment and tested before production deployment.
Security Monitoring
Continuous security scanning, malware detection, and vulnerability patching — with immediate alerts for threats.
Uptime Monitoring
24/7 uptime monitoring with automatic alerts and immediate response if your site goes offline.
Performance Monitoring
Monthly Core Web Vitals checks, page speed testing, and performance optimization to keep your site fast.
Backup Management
Weekly automated backups with off-site storage and a tested recovery process — so downtime stays measured in minutes, not days.
Dev Hour Allowance
A monthly bank of development hours for content updates, minor feature additions, and styling changes — no project overhead for small tasks.
Frequently Asked Questions
What does website maintenance include?
BuildStory's website maintenance services include CMS and plugin updates, security patch management, uptime monitoring, performance checks, monthly backups, and a development hour allowance for content updates and minor additions.
What are your response time SLAs for maintenance?
Critical issues: 1 business hour. High-priority bugs: 4 business hours. General requests: 1 business day. SLAs are contractually defined in every maintenance retainer.
Do you maintain sites you didn't build?
Yes. We take over maintenance for existing sites after a full technical audit to understand the codebase, identify risks, and document requirements before assuming ongoing responsibility.
Stop worrying about your website.
Request a maintenance retainer. We'll audit your current site and propose a monthly plan with clear SLAs and a development hour allowance that fits your team.
BuildStory TM
Have a Business Challenge?
Whether you are building a new product, repositioning your business, improving your digital presence, or looking for a practical growth strategy, BuildStory Studio can help you move from uncertainty to execution.
info@buildstory.studio
+1 (202) 794-7921
Remote & worldwide